These terms and conditions apply to all your purchases from
eXatek electronics. They contain very important information about your legal
rights and obligations, including legal limitations and exclusions that apply to
you. By placing an order for any product from eXatek electronics you ("Customer
/ Consumer") agree to be bound by the terms and conditions listed below. You and
eXatek electronics agree that the following terms and conditions are the
exclusive terms governing the sales transaction between the Customer and eXatek
electronics. Any attempt to alter, supplement, modify or amend these terms and
conditions by the Customer will be considered a material alteration of this
agreement and, therefore, are null and void. In addition, these terms and
conditions are subject to change at any time, without prior written notice.
Therefore, please check these terms and conditions carefully each time you place
an order with or accept delivery of any goods from eXatek electronics.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.
Refund, Return & Warranty Policy
What is our return policy?
We do not normally give refunds or exchanges if you:
. simply change your mind; or
. purchased the wrong product; or
. already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
. damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
. no proof of purchase is provided.
How do I request / notify a Refund, Return, Warranty Claim & or Consumer Guarantee Claim?
Click here to request/submit your Refund, Return, Warranty Request & Consumer Guarantee Claim
Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to eXatek electronics all costs associated with returning the product to you.
How can I be eligible for Refund, Return, Warranty Claim & or Consumer Guarantee Claim?
To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:
. report the details of the fault and take the goods back to eXatek electronics (or return them by post or courier);
. state what remedy you would like. eXatek electronics does not guarantee that the remedy you request will be granted;
. provide proof of purchase when returning the goods;
. stop using the faulty item;
. ensure reasonable care is taken while the goods are in your possession.
. be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer's warranty as rendering the manufacturer's warranty void;
. the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
. not have reduced in value by delay on the customer's part. Customers should bring faults to eXatek electronics attention soon after they occur.
. eXatek electronics recommends that you carefully review the details of the manufacturer's warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer's warranty. eXatek electronics accepts no responsibility for non-compliance with the manufacturer's warranty.
Rejection of a return, a refund, warranty claim or consumer guarantee claim
eXatek electronics reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:
. Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to eXatek electronics), or their circumstances have changed and they no longer require the goods.
. Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer's warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
. Damage the product by making alterations not performed by us.
. Damage the product where the damage is caused by any factors beyond our control.
. Are unable to provide a proof of purchase, namely a tax invoice.
. Are responsible for damaging the goods by not following the care instructions (if any are provided).
Before any manufacturer's warranty claim, consumers are requested to make sure the product is:
. Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
. Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
. Not reduced in value by delay on the customer's part. Customers should bring faults to eXatek electronics attention soon after they occur.
eXatek electronics is not a manufacturer or authorized service centre, therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. These manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.
This can expedite the warranty process when lodging a warranty claim with eXatek electronics or directly with the manufacturer.
Please note: The actual manufacturer's warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate timeframe of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents.
eXatek electronicsalso reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.