This Privacy Policy describes how Exatek Electronics Pty Ltd (ABN 40 176 378 098) collects, uses, and protects the personal information of customers who visit or make purchases through exatek.com.au.

The information we learn from customers helps us personalise and continually improve your shopping experience. We are committed to handling that information responsibly, and this policy explains exactly what we collect and why.

Information you give us directly

We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide certain information, but this may limit your ability to use some features. Information you provide includes:

This information is collected when you search, browse, buy, submit reviews, or communicate with us via the website or email.

Information collected automatically

We receive and store certain information automatically whenever you interact with our website. This includes:

• IP address — collected for security purposes to protect against unauthorised account access and fraudulent transactions
• Browser type and device information — used to optimise how our website displays for you
• Browsing behaviour on our site — such as pages viewed and products clicked, used to improve our store and personalise your experience
• Cookie data — see Section 04 for full details on how we use cookies

We use the information collected for the following purposes:

• Processing and fulfilling your orders
• Responding to your enquiries and support requests
• Sending order confirmations, shipping notifications, and receipts
• Personalising your shopping experience on return visits
• Improving our website features and product range
• Communicating service updates or changes to our policies
• Detecting and preventing fraud or unauthorised account activity

Cookies are small alphanumeric text files transferred to your computer's hard drive through your web browser. They enable our systems to recognise your browser across visits and provide features such as:

• Retaining items in your Shopping Cart between visits
• Keeping you logged in to your account
• Remembering your preferences and settings
• Helping us understand how visitors navigate our site so we can improve it

We respect your privacy. At no time do we provide your account, contact, or payment information to any third-party vendor, associate, or service provider — unless this is strictly necessary to complete your transaction and fulfil your order (for example, sharing your delivery address with a courier to dispatch your parcel).

We do not sell, trade, rent, or otherwise transfer your personal data to outside parties for marketing or commercial purposes.

Exatek Electronics gives you access to a broad range of information about your account and your interactions with us. This access is available through your online account and covers:

• Your order history and current order status
• Your saved addresses and contact details
• Your wishlist and saved items
• Your newsletter and communication preferences

You can update most information directly from your account settings. If you need assistance correcting or removing personal information, contact us directly and we will attend to your request promptly.

All personal information you provide will be handled in a confidential manner, in accordance with this Privacy Policy.

For security purposes, Exatek Electronics collects and analyses the IP address used to connect to our website. This is done to protect your account in the event that someone attempts to gain unauthorised access to your personal or financial information.

We may send you the following types of emails:

• Transactional emails — order confirmations, shipping notifications, and receipts. These are sent for every order and cannot be unsubscribed from while a transaction is active.
• Policy and service notifications — important updates to our terms, policies, or service changes.
• Promotional newsletters — product updates, new arrivals, and offers. These are optional.

If you do not wish to receive promotional emails, you can adjust your Subscription preferences by logging into your account at any time. Unsubscribing from marketing emails will not affect your transactional order communications.

Our business evolves, and this Privacy Policy may be updated from time to time to reflect those changes. We will post any revisions on this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of exatek.com.au following any update constitutes your acceptance of the revised policy.

Our commitment: we will never materially change our practices in ways that make them less protective of customer information collected in the past, without the explicit consent of affected customers.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please reach out to us directly.